You can contact us by email: info@heartsend.store .You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.

HEARTSEND adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express

You can cancel your order if needed. Please send us an email with the order information. It is possible the order will get sent out prior to a cancelation. 

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.

Yes, we Ship Worldwide.

We choose Royal Mail, Hermes For UK delivery and Royal Mail for EU & Worldwide delivery

Once payment has been made, 99% of all orders leave our shipping centers within 2 to 4 days.

Our average shipping time is 2 to 10 days business days depending on your location and Delivery Type. We do not ship on Weekends.

We will send you the tracking number after your purchase within 1-4 business days. Please visit this link below to track your order.

It depends on the products you ordered. Since we operate out of multiple shipping centers, sometimes your items may come with different packages

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

You are fully covered and protected by our 30 days return policy

If there’s some sort of manufacturing defect, let us know within 30 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement

Send us your request to this info@heartsend.store. Please mention all things Your name, Order Number , Item would you like to return & Date you placed the order.