Returns and Refunds

RETURNS CONDITIONS

You have 30 days to decide if an item is right for you, if you would like to return or exchange the item, please contact us within 30 days after delivery.

All returns will be refunded via Payment Method you selected.

Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

Items with non-returnable marks and free gifts cannot be returned.

We do not accept returned items that have been sent back without proper returns requests.

 The returns will be made at your own cost, unless there are damages or incorrect delivered products.

 Please be sure to double-check your returns before shipping them out.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Customer Service Email : info@heartsend.store